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Merchandise Policies

What if there is a problem with my order?

You need to contact us at yorksie@adventuresofyorksieandme.com within 30 days of placing the order.

Refund Policy

We use a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

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In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery.  A photo (or video) of the affected items is required for confirmation purposes.

 

Please note: If the order shipping details were incorrect, or you ordered the wrong size or color, we will not be held responsible and will not offer replacements or refunds. You are responsible for entering the correct information from your customers.

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